Frequently Asked Questions 

Where is Arrow on Spencer Hotel located in Melbourne? 

Arrow on Spencer Hotel is centrally located on Spencer Street in Melbourne CBD, just moments from Southern Cross Station. This prime location makes the hotel ideal for travellers seeking accommodation near public transport, Docklands, and Melbourne city attractions. 

Is Arrow on Spencer Hotel close to Southern Cross Station? 

Yes. Arrow on Spencer Hotel is within easy walking distance of Southern Cross Station, making it a convenient choice for guests arriving by train, SkyBus from Melbourne Airport, or regional services. 

What are the check‑in and check‑out times? 

Check‑in at Arrow on Spencer Hotel is from 2:00 pm, and check‑out is by 10:00 am. Early check‑in or late check‑out in Melbourne CBD may be available on request and subject to availability. 

Do the rooms have air‑conditioning? 

Yes. All rooms and apartments at Arrow on Spencer Hotel are fully air‑conditioned, ensuring a comfortable stay year‑round in Melbourne’s changing weather. 

Is free Wi‑Fi available at the hotel? 

Yes. Complimentary Wi‑Fi is available throughout the hotel, including in all guest rooms, making Arrow on Spencer Hotel suitable for both leisure and business travellers. 

Is Arrow on Spencer Hotel suitable for business travellers? 

Yes. With its central Melbourne CBD location, free Wi‑Fi, comfortable workspaces, and proximity to Southern Cross Station, Arrow on Spencer Hotel is a popular option for business accommodation in Melbourne. 

Is parking available near the hotel? 

Parking options are available near Arrow on Spencer Hotel for an additional charge. As parking availability in Melbourne CBD is limited, guests are encouraged to contact the hotel prior to arrival for current options and recommendations. 

Is Arrow on Spencer Hotel close to Melbourne attractions? 

Yes. The hotel is close to many popular attractions, including Marvel Stadium, Docklands, Crown Casino, Melbourne Convention & Exhibition Centre, and the city shopping precincts. 

Is Arrow on Spencer Hotel wheelchair accessible? 

Accessible rooms and facilities are available. Guests requiring wheelchair‑accessible accommodation in Melbourne CBD should contact the hotel directly prior to booking to ensure the room meets their needs. 

Does the hotel offer luggage storage? 

Yes. Luggage storage may be available before check‑in or after check‑out, subject to availability, which is ideal for guests with early arrivals or late departures in Melbourne. 

Is Arrow on Spencer Hotel a non‑smoking property? 

Yes. All rooms and indoor areas are strictly non‑smoking. Smoking is not permitted in rooms, balconies, or common areas. Additional cleaning fees may apply if this policy is not followed.  

Are pets allowed at Arrow on Spencer Hotel? 

No. Arrow on Spencer Hotel is not pet‑friendly, and pets are not permitted on the property. 

What payment methods are accepted? 

Arrow on Spencer Hotel accepts major credit and debit cards. A valid ID and credit card may be required at check‑in for Melbourne hotel bookings. 

Is a security bond required?  

Yes. A refundable security bond is required at check‑in to cover any incidental charges or damages during your stay. The bond will be released after departure, subject to a room inspection and processing times by your bank.   

What do I need to provide at check‑in?  ​

Guests must present a valid photo ID and a credit or debit card in the name of the booking for the security bond. The cardholder must be present at check‑in and be minimum of 18 years of age.  

Can you provide a cot for my room? 

Yes, cots are available on request and subject to availability. Please request a cot prior to arrival so we can prepare your room accordingly.  

Can the sofa bed be set up before arrival?  

Yes. If your room includes a sofa bed, please advise reception before arrival if you would like it set up. Linen is provided. Extra costs may be applicable.  

What kitchen and in‑room amenities are provided?  ​

Rooms include basic kitchenware such as crockery, cutlery, cookware, kettle, toaster, and microwave (where applicable). Room amenities may vary by room type. Additional items can be requested from reception, subject to availability.  

How often is housekeeping provided?  

Housekeeping is provided on a scheduled basis depending on length of stay. Fresh linen and towels are supplied as part of the service. Extra servicing can be requested for an additional fee.